Conflict Capture Resolution Management

Who can do this?

• Admin or Super Admin

• Resolution Manager

• Campaign Coordinator

• Moderators and Respondents have read-only access to the form.

What is it?

If a potential conflict is identified when a Respondent completes their statement, then a Resolution Phase will be added to the workflow so the potential conflict can be addressed.

To address a potential conflict:

• Navigate to the workflow.

• In the Statement tab, review the potential conflict.

• In the Resolution tab, complete the form.

• Click Submit.
  The workflow status will update to Completed.