Why do this?
A workflow’s priority may change after initiation, or it may have been mistakenly designated as Critical when it should be Normal (or vice versa).
If the priority is designated as Critical:
The Critical badge will appear on the workflow.
Workflow participants will be able to filter for critical workflows by clicking the [# critical] badge above the worklist.
Who can do this?
Where can you do this?
This can be done within an active workflow.
A back-end toggle will allow or disallow use of the Critical Priority designation for workflows. By default, the Critical Priority designation is available for workflows.
How to Update the Priority of a Workflow
In the top right corner of the workflow, click Update Priority.
Select the priority in the dropdown:
Enter a reason for updating the priority, then click Save.
To exit without updating the priority, click Cancel.